Support

IQLenzi — Privacy Camera App

Frequently Asked Questions

Why does the app show "Your phone supports one camera at a time"?

Some Android and older iOS devices don't support simultaneous front and back camera recording. When this happens, IQLenzi automatically switches to single-camera mode so you can still use the app. All privacy effects still work in this mode.

Do I need an account to use IQLenzi?

No — you can use the core camera features without creating an account. An account is only required to enable cloud sync and save your settings across devices.

How do I delete my account?

Go to the Settings tab inside the app and scroll to the bottom. Tap Delete account. This will permanently remove your account and all associated data.

Is my data stored locally or in the cloud?

All photos and videos are processed and stored on your device. IQLenzi does not upload your captures to any server. Cloud sync (if enabled) only syncs your app preferences and profile settings — never your photos or videos.

How do I report a bug or request a feature?

Email us at support@iqlenzi.com with a description of the issue and your device model. We respond within 2 business days.

The app crashed — what should I do?

Force-close the app and reopen it. If the problem persists, email us at support@iqlenzi.com with your device model, iOS/Android version, and steps to reproduce the issue.

How do I cancel or manage in-app purchases?

All purchases are managed through the App Store (iOS) or Google Play (Android). To manage or cancel, go to your device's subscription settings. We do not process payments directly.